Hello!
I'm Bruno Pavani,
a Senior Product Designer
Enterprise SaaS • Internal Tools • Workflow & Service Design
I design complex systems that people actually understand.
I work with messy processes — full of dependencies, rules, and exceptions (Compliance, HR, Ops) — and turn them into experiences that feel clear, predictable, and usable in real life.
Selected Work
Enterprise workflows, internal tools, and service redesign — focused on clarity, scalability, and real-world impact.
Role-based hiring workflow with smart forms, automated routing, and full audit trail — reducing friction, rework, and approval time.
Customer Due Diligence (CDD) System
A task-based compliance workflow that reduced handling time by ~30% and improved decision quality through clear ownership, structured validation, and full traceability.
An operational decision tool that replaced manual analysis with structured actions — using prioritization, bulk actions, and guardrails to make weekly optimization faster and more consistent.
Designed a token-based Design System with reusable components and clear naming conventions — improving consistency and reducing duplication across enterprise applications.
Lumia IA — Clinical AI Assistant
A trust-focused clinical assistant concept — making evidence, confidence, and limitations clear to support safer decisions.
Service Design for Scalable Operations — BestGift
End-to-end service blueprint and operations redesign — increasing capacity, reducing errors, and making delivery more predictable.
About Me
I like solving the kind of problems that don’t fit on a single screen — processes full of dependencies, rules, exceptions, and multiple stakeholders — and turning them into experiences that are clear, predictable, and actionable.
I have 15+ years of experience across Product Design, UX/UI, and Service Design, working on SaaS platforms, internal tools, and complex workflows. My work focuses on reducing operational friction, improving decision-making, and transforming manual processes into structured, scalable systems.
I often work at the intersection of product, operations, and engineering — mapping where things break, reducing rework, making ownership visible, and ensuring traceability, validation, and reliability across the experience.
More recently, I’ve also been working with AI-assisted workflows, designing systems where automation supports decision-making without removing human control.