Selected Work
Projects across UX/UI, service design, and product strategy.
Lumia IA — Clinical AI Assistant
Designed a clinician-led decision support experience grounded in physician and AI specialist interviews, with transparent evidence, controlled confidence, and audit-ready traceability.
Designed an operational workflow that turns performance data into clear recommendations, bulk actions, and auditability—approved by Poker Ops and Business.
Customer Due Diligence (CDD) System
Designed a role-based compliance workflow that streamlines case reviews with clear task states, validations, and audit-ready traceability—approved by Compliance Ops and Business.
Designed a role-based hiring request workflow that automates approvals with smart forms, AD-driven routing, and full traceability—reducing cycle time across HR, Finance, and PMO.
Service Design for Scalable Operations — BestGift
Designed an end-to-end service blueprint and operational model that improved capacity, reduced lead time variability, and strengthened delivery reliability during a full-year scale-up.
Learning Experience Optimization — Ironhack
Applied UX methods to improve the end-to-end student experience through weekly feedback loops, iterative teaching changes, and measurable satisfaction gains across a full-year program.
About Me
I’m a senior product designer with 15+ years of experience leading end-to-end work—from discovery to delivery—across a range of digital products and teams.
My work combines UX, UI, and service/workflow design. I’m comfortable moving between strategy and execution: shaping problem spaces, aligning stakeholders, and designing clear experiences that scale—whether the audience is customers, operators, or internal teams.
I also have a strong track record in education and games, where I’ve taught, mentored, and built learning experiences that balance structure, practice, and real-world delivery. I’ve worked with international teams, and outside of work I’m into games, film, and music—interests that influence how I think about craft, storytelling, and systems.